- Discussing Care
Discussing care with your loved one is not always easy to do. The subject of receiving care is one that should be approached with sensitivity in order to ensure you are not undermining the person concerned.
No two people are the same, however in our experience we have found that the following guidelines are helpful for most family, friends and carers:
Your loved one should feel independent and in control of their life from the time you introduce the idea of care, allowing them to welcome the idea of receiving assistance in their own home with ease.
It is important to ask the person who will be on the receiving end of the care, what it is they want from their life and to discuss their needs. They may have particular interests they wish to continue doing, they may wish to continue working or they may want to spend more time with friends and family. We have found that discussing what your loved ones want to do in their daily lives and discussing what help they feel they require as well as to what extent helps them to accept help in their private life.
If you or your family members notice a deterioration in the ability to think or make logical decisions by a loved one, it is crucial to contact their doctor to arrange tests for cognitive function in the first instance. It is important to diagnose conditions such as dementia as early as possible in order to receive the right treatment, support and to plan for the future.
If you decide to go ahead with care after discussing the idea with your loved one, you may find they are entitled to government benefits such as Attendance Allowance. More information on this can be found online here: Attendance Allowance
You or your loved one may be entitled to other types of funding. There is more information about this in our Funding section. (hyperlink to funding below)
- Is your loved one acting differently?
As you age, naturally, there are changes to your physical and mental state. Often, it can be hard to tell when a family member is affected by certain conditions as they become older. If you notice the following changes in a loved one, it is important to contact their doctor and it may be time to consider help outside of the family.
Changes that should be monitored include:
- Retraction from social interactions
- Change in behaviour towards friends and family
- Unusual behaviour, such as increased irritation, shouting, little communication
- Not participating in their daily practices at hone
- Changes in personality and mood
- Neglecting themselves, in terms of hygiene or nutrition
- Memory loss
- Difficulty finding the correct words
- Unable to manage finances, such as out of ordinary purchases, failing to pay bills
At Wellbeing Homecare, we are here to support you and your loved one, offering advice and guidance for any change in circumstance. Contact us today on 01332 987878 to see how we can help or find out more about our Quality Care Services here.
How to ensure you are hiring the right Care Giver for you
Enlisting the help of someone outside of the family can be a difficult concept to accept for many people. To ensure you or your loved one is in the most safest and welcoming hands it is important that you ask certain questions and to thoroughly research potential CareGivers.
The following questions may be used as a guideline to ensure your loved one will be safe from harm, live a healthy life and be happy:
- Do you perform criminal background checks? Do you check references from CareGivers previous places of employment? How do you know that your CareGivers are legally able to work in the UK?
- Yes. Before joining our team, all Wellbeing CareGivers undergo an enhanced criminal background check called a DBS, an identity check to ensure they are allowed to work in the United Kingdom and we also ask for a minimum of three references, which must include one from their most recent employer.
- Do you interview all your care workers before offering them work?
- Yes. All of our CareGivers are thoroughly interviewed in a three part process to ensure that our family only consists of friendly, caring and suitable individuals to support and care for you or your loved one.
- Are there any hidden costs that I must pay? For example, tax and National Insurance contributions for CareGivers?
- No, there are no hidden costs. Our service users only pay for the care that we provide. Wellbeing Homecare pay our CareGivers tax and National insurance Contributions.
- Can I contact your care agency during the day, outside office hours or in the event of an emergency?
- Yes. There is always someone to answer your call at any time of the day or night.
- Are you required to register with a statutory regulator and if so, are you currently registered?
- Yes, all care agencies are legally required to be registered with the Care Quality Commission (CQC). Wellbeing Homecare services is registered by this body.
- What sort of training do your CareGivers receive before they start work and during their employment?
- All of our CareGivers undergo an induction and training period before they begin to work with service users. They are fully trained and qualified to carry out the daily activities to support you or your loved one in any situation. Each of our caregivers must revisit their exams periodically, ensuring that you are in the best of hands.
- How do I know whether your services were completed?
- At Wellbeing Homecare services, our CareGivers complete daily records, which are kept in the home of the service user. As well as this, signed time sheets are delivered to our office.
If you have care needs for yourself or a loved one, there are various means of financial support to help you manage your extra costs.
Anyone who is 65 or over and requires help with their personal care, due to a physical or mental disability, can apply for tax free Attendance Allowance.
There are two different rates, how much you receive will depend on your disability:
- The basic rate of Attendance Allowance is £56.65 a week, for those who need frequent help or supervision during the day, or at night.
- The higher right of Attendance Allowance is £83.10 a week, for those who need help and supervision throughout day and night, or they are living with a terminal illness.
For those who are ages under 65, you may be eligible for Personal Independace Payments. Ranging from £22 to £141.10 a week.
To find out more follow this link: Attendance Allowance
If you are 16 or older and spend at least 35 hours a week caring for someone with disabilities, whether you are related or not, you may be eligible to receive £62.70 per week through Carers Allowance.
This taxable benefit is only available for those who:
- Not in full time education (over 20 hours per week)
- Earn less than £116 per week after taxes and some expenses which will be calculated during assessment
To find out more follow this link: Carers Allowance
Social Services Funding
If the person who requires care has less than £23,250 in savings they may be eligible for Social Services Funding.
Your first step will be to contact your local Adult Social Services department to arrange a Community Care Assessment.
If after the assessment you are eligible to receive council-supported care services, based upon your care needs, your local authority will decide a budget.
The maximum hourly rate given by local authorities varies from one authority to another. In most cases, is quite unlikely that the amount given will cover the full cost of a quality home care service such as Wellbeing Homecare.
However, in a scheme to promote independence choice, you are now able to take control of your budget and top-up the hourly cost of receiving care from an establishment of your choice. This is called Direct Payments.
To find out more follow this link: Direct Payments
Personal Health Budgets
Funded by the NHS, Personal Health Budgets can be for a care and support plan, which is agreed by the person receiving the care and their local NHS team.
Personal Health Budgets are entirely funded by the NHS and these cannot be topped up.
Once a plan is agreed, you have the option to manage the budget on your own or assign it to the NHS team or a third party of your choice.
Should you decide to manage your own budget, you will receive Direct Payments, as explained above, which you can spend on healthcare services of your own choice. Or, alternatively, the elected person or NHS team will support you to figure out the services you need, arrange these services and pay for them on your behalf.
To find out more follow this link: Personal Health Budgets
NHS Continuing Healthcare
This is a package of care that is arranged and funded solely by the NHS for people who are not in hospital but are assessed as having a “primary health need”.
It can cover healthcare costs, such as services from the community nurse or specialist therapist and personal care such as bathing.
To be eligible, you must be over 18 and have substantial and on-going care needs. To find our if you are eligible you must first undergo an initial screen, after this a more in depth assessment is carried out by a team of one or two health and social care professionals.
If your needs have changed since you were last assessed, you can request a review through your doctor or social service worker.
To find out more follow this link: NHS Continuing Healthcare
- Is your organisation insured in order to protect my safety and interests?
- Yes. Wellbeing Homecare has full cover insurance, which not only protects our CareGivers but also you as our service users.
- Will I have a choice of who comes to my home?
- Yes, your opinion and views are paramount. Here at Wellbeing Homecare we want you to be able to live the life that you want to. This includes whom you would like to support and care for you. After a thorough selection period, we do our very best to match CareGivers to your requirements and lifestyle. However, should you wish to change your CareGiver, at any point, we will always accommodate your request.
- What happens if my regular CareGiver is sick or on holiday?
- From the moment we welcome you to our family, you are introduced to a very small number of carers, typically 2-4 depending upon your care and support needs. This ensures that in times of sickness or annual leave, you are always in the hands of friendly familiar faces. If in the highly unlikely event that no regular CareGiver of yours is able to work, we will take the time to match you to another friendly CareGiver who we feel you will feel happy and comfortable with. If at any point you feel you wish to change CareGivers you may raise these concerns so that we can accommodate your request.
- Will my family member receive care from the same CareGiver?
- Our aim is to build a long-term relationship with you and your family and we understand that having continuity and trust is key. Depending on the complexity of your care requirements, you may have many hours of care in a day throughout the week, therefore in order to meet these requirements it may be necessary to provide you with more than one CareGiver during the week. For shorter hours of care we will introduce you to two CareGivers and for complex situations involving many hours of care and support we will introduce you to two to four CareGivers. Rest assured, your wellbeing and happiness is most important to us and should you have any requests to change CareGivers we will be happy to accommodate your request.
- Can CareGivers help with medications?
- Yes. All Wellbeing CareGivers are trained and qualified to assist and administer medication.
- Can I change or terminate the services my loved one receives?
- Here at Wellbeing Homecare we understand that at times vulnerable people are subject to rapid change when it comes to their lifestyle and needs. Therefore, it is important that we are as flexible as possible, so that you are able to change the number and type of service you receive whenever it is required. You may discontinue the services received from us at any time, as you are not bound to any contract.
- How will I know whether a visit was completed?
- Our CareGivers write up detailed notes in a logbook, which are kept in our service users’ homes. Within this you will find information regarding how your loved one was during each visit, what services were provided, as well as the arrival and departure time. As well as this, our service users and CareGivers sign a timesheet at the end of each visit.
- Do I need to consult with my doctor before I begin your services?
- You do not require a doctors go ahead to receive services received from us or any homecare company.
- How much do your services cost?
- Each individual has varying needs, therefore after liaising with you, your loved one and other professionals involved in their care, we construct a detailed Personal Care Plan tailored to your requirements and budget. The following will help us to determine the cost of your care:
- Number of hours per week
- Type of services received, for example personal care, companionship etc.
Our services are billed on an hourly basis. To discuss the exact rates of services please contact our office on: 01332 987878. We will be more than happy to organise a non-obligatory consultation to discuss your Personal Care Plan.
- I require homecare services. Am I entitled to any financial help?
- Some individuals are entitled to funding towards their care through their local authority or through other avenues such as NHS. However, this varies on a case-to-case basis and we are more than happy to help you to find out whether you are entitled to any financial aid. Please call our office on 01332 987878 for assistance on your funding options
- Do I pay the CareGiver directly?
- No, you will never have to pay CareGivers directly.
- I do not wish for my personal information to be shared. How is the privacy of this maintained?
- We will never sell your information to any third party. Only those CareGivers who are directly involved in your care and office staff will have access to information relating to you or your loved ones care and details.
- Wellbeing Homecare sounds like the right choice for me. What do I next?
- Contact our friendly team today who will be happy to arrange a time for us to visit you and your family, including any other persons involved in the care process.
Together we will discuss the care and support your family needs and how we might be able to help accommodate your requirements. During our visit we will answer all of your questions relating to our services and costs. After this we will begin to construct your Personal Care Plan as well as matching your loved one with the right CareGiver.
We understand at times care is required to be put into place quickly yet effectively. Here at Wellbeing Homecare we respond to your urgent needs swiftly, but without compromising on quality.
Call us today on 01332 987878